Support for
your computer park
MPA (Maintenance Pro Active)
MPA (Maintenance Pro Active) corresponds to a global management of your IT infrastructure. Thanks to the complete analysis of your park and the implementation of all our management, monitoring, protection, backup and remote control tools, we have a perfect vision of your computer park.
You can be sure that your IT assets are always under control.
What are your advantages?
Real-time monitoring of your IT assets
Control of maintenance costs
Backup of your data with verification
Your computer equipment is always up to date and secure
Optimization of the operation of the stations
Planned maintenance on site every year
Guaranteed intervention on the next working day
Antivirus included
Our formulas
MPA PREMIUM
We offer three packages and two optional services depending on your specific needs.
Our MPA Premium formula corresponds to a total assumption of responsibility of your IT infrastructure including the support and the troubleshooting.
A real all-risk insurance with controlled costs.
MPA Premium includes:
- All MPA DoItYourself and MPA Essential services
- Handling of all types of breakdowns
- User support
Not included:
- Installation of new hardware (workstations, servers, peripherals, etc.) and software
- Interventions related to the arrival of a new employee
MPA ESSENTIAL
Our MPA Essential formula corresponds to a total support of your IT infrastructure, but troubleshooting is not included.
Ensure the optimal and long-term operation of your infrastructure.
MPA Essential includes:
- All MPA DoItYourself services
- Proactive maintenance of servers, workstations and peripherals
- Security, evolutionary and corrective updates
- Real-time monitoring and management of the infrastructure
Not included:
- All breakdowns and interventions related to outsourcing will be deducted from a package of hours or invoiced directly, at the rate in force
MPA DOITYOURSELF
With our MPA DoItYourself formula, we carry out an analysis of your IT infrastructure and we put in place all the tools you need to manage your infrastructure yourself. We intervene only at your request.
Ensure the smooth running of your infrastructure if you have an internal IT manager.
MPA DoItYourself includes:
- Planned maintenance on site every year
- Backups and control of their proper execution
- Periodic file recovery tests
- Provision of our management and monitoring tools
- Configure remote access to your infrastructure
- Setting up antivirus licenses
Description of the services
In order to ensure an optimal service we include the following services in all our MPA offers:
Backup - backup and archiving
Your data is backed up every night and stored for 7 days in a datacenter located in Bern, Switzerland. The confidentiality of the data transfer is ensured by encrypting the communications between the customer's site and the datacenter.
In the event of a disaster, this backup will allow you to restore data or reassemble a virtual infrastructure in our datacenter. This will be operational within three working days. A log of the daily backup is automatically sent by e-mail to the customer.
Partner IT SA monitors these logs and notifies the client in case of problems.
Documentation and password management
We draw up specific and detailed documentation in order to have a clear and structured overview of your IT park.
This documentation allows us to know all the specificities of your equipment, each element is listed and indexed. We know your equipment very precisely and can therefore provide you with optimisation solutions and personalised recommendations.
We also manage all your passwords, ensuring maximum security and confidentiality.
Remote monitoring and management
The implementation of a RMM (Remote, Monitoring & Management) tool is an integral part of our service, thanks to this tool we can monitor and manage your entire computer park in real time and solve problems quickly while minimizing downtime thanks to instant access.
We also ensure that your terminals are constantly secure and have the latest updates.
Antivirus
One antivirus license per computer or server is included in our offers.
Our antivirus solution guarantees the highest level of security thanks to a market-leading solution.
Optional services
Cyber Risk Awareness
Through regular awareness-raising, your employees are better prepared to fight against cyber-risks.
Intrusion and detection
We regularly scan your system for known threats (CVE) to ensure your infrastructure is protected.
Contact us
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